Got Questions? We’re here for you.

Most frequently asked questions have already been answered in the F.A.Q section. If you have any questions that have not yet been answered or you need us to elaborate please don’t hesitate to reach out.

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Order Related Questions

In what states is sales tax charged?

We charge sales tax in several states following local laws, such as certain states requiring a dietary supplement tax. The tax rate and laws vary depending on the state that we ship to. The following states will be charged tax when placing orders on cobocbd.com: AL, AZ, AR, CA, CO, FL, GA, HI, ID, IL, IN, IA, KS, KY, LA, ME, MA, MN, MS, MO, NE, NV, NM, NC, ND, NY, OH, OK, RI, SC, SD, TN, TX, UT, VA, WA, WI, WV.

What shipping methods are offered?

We charge a small fee of around $4.50 to $5.50 for orders under $50, depending on your location. However, if your order is above $50, you qualify for free shipping.
For 1-3 day shipping, you may choose the priority shipping option during checkout, which costs around $9 to $11.50.
We also offer overnight shipping, which costs anywhere from $25 to $30, depending on your location.

Does Colorado Botanicals CBD Oil ship to all 50 US States?

Colorado Botanicals products are sold and shipped to all 50 states.

Can I modify my order after it has been placed?

If you’ve placed an order and would like to make a change to it, please call us at (800) 563-0187. If the order has not been shipped out, we can definitely modify your order to your liking, whether that be a change in the shipping address or the products you purchased.

What are the exclusions on promotional offers?

Points cannot be used in conjunction with coupons or promotional codes
Cannot be used on orders with bulk products
Cannot be combined with Colorado Botanicals Subscription Program discount

Can I return a Colorado Botanicals product?

At Colorado Botanicals, we stand behind the quality of our products 100%. We’re confident that our customers will feel the difference compared to other hemp products from other brands, so we proudly offer the opportunity for you to either exchange your bottle for another product or receive a full refund if it’s been 60-days since you purchase that product.

How to exchange your product or return for a full refund?

If it has been 60 days or less of receiving the product, just email our customer support listed below and let us know how you would like to proceed. Then we will provide you with a return shipping label, and once we receive the bottle, we will proceed with what you asked for, whether that be an exchange or refund.

What if you didn't purchase directly from us?

If you purchased a Colorado Botanicals product from a distributor or retailer, then go to that location and ask them to either return it or exchange the bottle.

Product Related Questions

Is Colorado Botanicals products actually completely free of THC?

Yes, it is free of THC, and we guarantee that! You may also check our third-party lab reports, which are found on our product pages, or by scanning the QR code on our product packaging.

Will Colorado Botanicals products get you high?

No, you will not get high or feel any psychoactive feeling because our products are THC-Free. We have a proprietary method that allows us to remove all detectable levels of THC without having to dilute or use isolate.

How much is one serving?

One serving is approximately 60-70% of the dropper filled. Luckily, our droppers are marked with measurements so you can know exactly how much you’re taking.
Our 300mg has 10mg of CBD and roughly ~12.6mg of hemp extract per serving.
Our 750mg has 25mg of CBD and roughly ~31.4mg of hemp extract per serving.
Our 1,500mg has 50mg of CBD and roughly ~63.2mg of hemp extract per serving.
Our 3,000mg has 100mg of CBD and ~126mg of hemp extract per serving.

How many servings are in each bottle of hemp extract oil?

Our 30mL bottle contains 30 1mL servings. The dropper on all 30mL bottles holds up to 1mL of oil.
Our 120mL bottle contains 120 1mL servings. The dropper on all 30mL bottles holds up to 1mL of oil.

Can I take Colorado Botanicals products with prescription medications?

As with any dietary supplement, we recommend consulting with your physician before adding cannabinoids and other naturally occurring terpenes to your daily routine.

Questions Related to our Programs

What is hemp extract?

Hemp extract is the extracted and purified oil extracted from hemp, which contains cannabinoids and other compounds.

Is Colorado Botanicals products organic?

Although we are not organic certified, we practice in hopes of becoming an organic certified CBD company.
All pesticides, mildewcides, and herbicides used on our plants are 100% organic, especially hemp that is a fibrous plant it easily absorbs and holds toxins from the soil and air. Click this link to read our blog post on our Quality and Consistency standards.

What are cannabinoids?

Cannabinoids are naturally occurring chemical compounds found in the Cannabis Sativa plant, which provide relief by imitating compounds naturally found in our bodies, called endocannabinoids.
Among 500 or so compounds found in the Cannabis Sativa plant, 113 are known as phytocannabinoids (meaning plant cannabinoids). Tetrahydrocannabinol (THC) and Cannabidiol (CBD) are the main cannabinoids. The other main cannabinoids found are:

There is yet to be more research is done on these cannabinoids and how they provide relief to the body, but there is growing evidence showing how they interact with the body.

What is the Endocannabinoid System?

The Endocannabinoid System is a system within our body found in the early 1990s when the CB1 & CB2 receptors were discovered. First, it was believed these receptors were only found in the brain and nerves. Still, scientists later discovered more of these receptors throughout our body, including our skin, immune system, fat tissue, heart, kidney, skeletal muscles, pancreas, blood vessels, liver, & gastrointestinal tract.
The endocannabinoid system’s main function is to help maintain homeostasis or a biological system that ensures our body is working at optimal performance. An example is how our body does not want to be too hot or too cold, blood sugar levels too high or too low, and so on. Activating these receptors in the body with the help of phytocannabinoids triggers your cells to help your body maintain homeostasis.

What is the Entourage Effect?

Entourage effect, also known as whole-plant extract, is a mechanism when different compounds from the plant work synergistically to enhance the overall psychoactive and non-psychoactive effects. The compounds include the main phytocannabinoids, THC & CBD, working alongside terpenes with their own unique traits in providing relief that you can learn more about by checking out our blog post “Why. Terpenes Matter and What You Need to Know About Them.”

What is cannabidiol (CBD)?

Cannabidiol (CBD) is a chemical compound known as a phytocannabinoid found in a cannabis or hemp plant and is a non-psychoactive cannabinoid. Much higher CBD traces are found in hemp hence why we extract using hemp instead of a cannabis plant.

What is the difference between Full Spectrum and Broad Spectrum Extract?

Full Spectrum

  • Contains 0.3% THC per gram of extract
  • It can contain anywhere from 10mg of THC to upwards of 100mg or even higher levels of THC in a bottle of tincture, depending on the amount of extract
  • Can, surprisingly, get you high
  • It should contain minor cannabinoids and should definitely contain terpenes, as that’s what the name really emphasizes (“Spectrum”)

Colorado Botanicals Broad Spectrum

  • It contains Non-Detectable levels of THC or also known as “THC Free.”
  • Absolutely no way of feeling any psychoactive “high” feeling
  • THC will not show up on drug tests
  • Comfortably can take it on domestic and international flights.
  • It does not contain any CBD Isolate*

To learn more about this, make sure to check out our blog post, Difference Between Full Spectrum & Broad Spectrum CBD Oil.

How should I store my Colorado Botanicals products?

You should store our products in a room or area where the temperature is cool and store it away from sunlight since heat degrades the phytocannabinoids, especially terpenes.

How should I use the included dropper?

In the product’s box, you will find a card insert that explains it clearly with a picture, but how you use it is very simple.
You squeeze the bulb of the dropper, which then pulls in roughly up to 1mL of oil, and then you dispense the oil under your tongue. Hold it for 1-2 minutes and then swallow.

Why do we have to hold the oil under our tongue?

We recommend you hold it under your tongue, so you get the most out of the oil. The reason is that the layer under your tongue has mucus glands where it gets absorbed, and blood vessels are there.

Will Colorado Botanicals products cause me to fail a drug test?

No, we guarantee that our products contain non-detectable levels of THC, so you don’t ever have to worry about failing a drug test. Not only is every one of our batches tested in-house, but we always send them to third-party labs to verify and test our products. This ensures complete transparency so our customers can feel confident that they are purchasing a quality THC-Free CBD product that is also safe to ingest.

Is there an expiration date on Colorado Botanicals hemp oil products?

Yes, there is an expiration date and batch number on both our products’ labels and boxes. For the labels, please check next to the Supplemental Facts, and for the box, please look at the bottom of the box where the barcode is.
Our products have a shelf life of 18 months.

I would love to start selling Colorado Botanicals hemp products, where do I start?

If you would like to start carrying our products or looking to apply for distribution, please visit the link and fill out the form. A representative will get back to you within 24 hours.

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